Shipping Policy

Scope

This Shipping Policy applies to products that Getzone.net assists users in sourcing and purchasing upon request.

Getzone.net is an informational website dedicated to Japanese culture and domestic Japanese products. We do not directly sell products or operate a warehouse. All deliveries are handled through appropriate logistics providers or trusted partners, depending on the specific order.

Shipping Coverage

We provide nationwide shipping throughout Vietnam.

For deliveries to remote areas, islands, or locations with limited transportation access, shipping times may be longer than the estimated timeframe in accordance with the carrier’s operating conditions.

Delivery Time

Delivery time depends on product availability and the selected shipping method.

Products Available in Vietnam

Order processing: Approximately 1–2 business days.

Estimated delivery:

• Major cities: Approximately 1–2 business days.
• Other provinces and cities: Approximately 2–5 business days.

Products Ordered from Japan

The estimated delivery time will be provided when we confirm our purchase assistance.

Actual delivery time may vary depending on:

• The supplier’s shipping schedule.
• International transportation.
• Customs clearance procedures (if applicable).
• Weather conditions or other circumstances beyond our reasonable control.

Shipping Fees

Shipping fees are determined based on:

• Delivery address.
• Package size and weight.
• Shipping method.
• The shipping carrier’s applicable rates at the time of shipment.

Any shipping charges will be communicated before the user confirms the purchase assistance.

During promotional campaigns, shipping fees may be waived or partially subsidized in accordance with the applicable promotional terms.

Inspection Upon Delivery

Users are encouraged to inspect the external condition of the package before accepting delivery.

If any of the following situations are identified:

• The package is severely torn or significantly damaged.
• The product is damaged.
• Items are missing.
• The wrong product has been delivered.

Please contact us as soon as possible so that we can assist you.

Delayed Delivery

Delivery may take longer than expected due to circumstances such as:

• Delays from the supplier.
• High shipping volume or carrier congestion.
• Adverse weather conditions.
• Natural disasters, epidemics, or other force majeure events.
• Government regulations or customs procedures.

We will proactively keep users informed if there are any significant changes to the expected delivery schedule.

Responsibility During Shipping

Getzone.net will coordinate with the shipping carrier to monitor shipments and assist in resolving any issues that arise during delivery.

However, we are not liable for delays or incidents caused by the shipping carrier or by circumstances beyond our reasonable control.

Delivery Information

Users are responsible for providing complete and accurate delivery information, including:

• Recipient’s full name.
• Phone number.
• Delivery address.
• Any special delivery instructions (if applicable).

If inaccurate information results in a failed delivery or additional shipping costs, the user is responsible for cooperating with the shipping carrier to resolve the issue.

Contact Information

If you need assistance with your shipment or have any questions regarding delivery, please contact:

Getzone.net

Phone: +84 981 111 118

Email: getzone.nets@gmail.com